Online Call Center Officer

Job Description:

We are looking for a resilient and passionate Online Call Center Officer to join our team at Cooper Industries in Dublin, IE. As an entry-level position, no prior experience is required, but excellent communication and critical thinking skills are a must. This part-time role offers exciting opportunities for growth and development within a dynamic workplace that values teamwork, innovation, and shared success.

Responsibilities: 1. Handle inbound and outbound calls in a professional and courteous manner. 2. Provide effective customer service and support to all callers. 3. Utilize critical thinking skills to resolve customer inquiries and issues. 4. Maintain accurate records of all customer interactions. 5. Collaborate with team members to meet and exceed performance targets. 6. Stay informed about company products, services, and promotions. 7. Assist with special projects and initiatives as needed.

Requirements: 1. Minimum of 1 year of experience in a customer service role preferred but not required. 2. Excellent communication skills, both verbal and written. 3. Strong critical thinking and problem-solving abilities. 4. Ability to work well in a fast-paced environment. 5. Proficiency in Microsoft Office and customer service software. 6. High school diploma or equivalent.

Benefits: 1. Travel opportunities for top performers. 2. Parental leave for all new parents. 3. Visa sponsorship for qualified candidates.

Equal Opportunity Statement: Cooper Industries is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.