Online Call Center Representative

ActionPoint is seeking a dynamic and energetic individual to join our team as an Online Call Center Representative. This part-time entry-level position is based in our Limerick office in Munster, IE.

Responsibilities: - Answering incoming calls from customers and assisting with inquiries or issues - Making outbound calls to follow up on customer inquiries or resolve issues - Handling online chat inquiries from customers - Providing excellent customer service and resolving customer complaints in a professional manner - Documenting all interactions with customers accurately in the company's CRM system - Keeping up-to-date with product knowledge and company policies to provide accurate information to customers - Collaborating with team members to ensure customer satisfaction and achieve team goals - Adhering to company policies and procedures at all times

Requirements: - No prior experience is required, but a dedication to learning and improving is essential - Energetic and enthusiastic personality with a positive attitude - Strong problem-solving skills to handle customer inquiries efficiently - Excellent project management skills to handle multiple tasks simultaneously - Ability to communicate effectively both verbally and in writing - Proficiency in using computers and technology, with the ability to learn new software quickly - Availability to work a flexible schedule, including evenings and weekends - High school diploma or equivalent qualification

Benefits: - Retirement plan for part-time employees - Profit sharing opportunities based on individual and team performance - Paid overtime for hours worked beyond the regular schedule

Working environment: At ActionPoint, you will be part of a team that leads the industry through cutting-edge ideas and solutions. Our collaborative and innovative work environment encourages employees to think creatively and contribute to the success of the company.

Equal Opportunity Statement: ActionPoint is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: June 1, 2024

If you meet the requirements and are ready to embark on an exciting career in customer service, apply now to join ActionPoint as an Online Call Center Representative.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.