Online Chat Support Representative

Job Description:

We are looking for a dedicated and resilient Online Chat Support Representative to join our team at Twitter Dublin. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service or a related field.

Responsibilities: 1. Provide online chat support to Twitter users, addressing their inquiries and concerns in a timely and professional manner. 2. Assist users with technical issues, troubleshooting problems and providing solutions to improve their experience on the platform. 3. Collaborate with other team members to ensure a seamless and positive customer service experience. 4. Keep abreast of the latest trends and updates on the platform to provide accurate and up-to-date information to users. 5. Document and escalate complex issues to the appropriate team for further investigation and resolution. 6. Maintain a high level of customer satisfaction by consistently meeting or exceeding performance targets. 7. Continuously improve processes and procedures to enhance the overall efficiency of the support team.

Requirements: 1. At least 4 years of experience in customer service or a related field. 2. Strong communication skills and the ability to effectively interact with customers in a virtual setting. 3. High level of resilience and dedication to providing exceptional customer service. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Strong cooperation and adaptability skills to navigate various customer interactions. 6. Proficiency in using online chat platforms and customer service software. 7. Flexibility to work part-time hours and potentially weekends or evenings.

Benefits: 1. Travel opportunities for training and team-building events. 2. Travel and spending expenses covered by the company. 3. Retirement plan options to support long-term financial goals.

Working Environment: At Twitter Dublin, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is committed to fostering an inclusive and collaborative work environment where employees can thrive and grow.

Equal Opportunity Statement: Twitter Dublin is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment without regard to their individual background and characteristics.

Deadline to Apply: May 11, 2024

If you meet the above requirements and are interested in joining our team as an Online Chat Support Representative, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our dynamic team in Waterford, Munster, Ireland.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.