Online Client Relations Assistant

Job Description:

Glanbia is seeking a part-time Online Client Relations Assistant to join our team in Dublin. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. We are looking for someone who is energetic, resourceful, and possesses strong emotional intelligence and innovation skills.

Responsibilities: - Manage online client relationships through various channels, including email, chat, and social media - Assist clients with inquiries, provide product information, and resolve any issues in a timely and professional manner - Collaborate with other team members to ensure seamless communication and delivery of services - Monitor online client feedback and address any concerns or complaints promptly - Analyze customer data to identify trends and opportunities for improvement - Assist in developing and implementing strategies to enhance online client experience - Stay up-to-date on industry trends and competitors to remain competitive in the market - Provide administrative support to the client relations team as needed

Requirements: - Bachelor's degree in Business Administration, Marketing, Communications, or related field - Minimum of 2 years of experience in a client relations or customer service role - Strong communication and interpersonal skills - Excellent problem-solving abilities and attention to detail - Proficiency in Microsoft Office and CRM software - Ability to work independently and as part of a team

Benefits: - Profit sharing opportunities - Remote work flexibility - Parental leave options

Working Environment: At Glanbia, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing the best possible service to our clients while fostering a collaborative and supportive work environment.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Glanbia is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.