Online Client Relations Officer

Job Description:

Ryanair is seeking an Online Client Relations Officer to join our dynamic team in Dublin. As an Associate Level position, this part-time role requires a minimum of 2 years of experience in client relations or customer service. The ideal candidate will possess strong communication skills, both written and verbal, and be able to work independently while also collaborating with team members.

Responsibilities: - Manage and respond to client inquiries through various online platforms - Build and maintain strong client relationships to ensure client satisfaction - Conduct research to provide clients with accurate and timely information - Handle client complaints and issues in a professional and timely manner - Implement innovative strategies to enhance client relations and improve overall customer experience - Collaborate with other departments to ensure seamless communication and service delivery - Provide regular updates and reports on client interactions to management

Requirements: - Minimum of 2 years of experience in client relations or customer service - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong research skills and ability to gather and analyze information - Innovative mindset and willingness to implement new ideas - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Bachelor's degree in a related field is preferred

Personality Traits: - Independent: Ability to work autonomously and take initiative - Hardworking: Willingness to go above and beyond to meet client needs

Soft Skills: - Research: Ability to gather and analyze information effectively - Innovation: Willingness to implement new ideas to enhance client relations

Benefits: - Joining Bonus - Free food - Profit sharing

Working Environment: At Ryanair, we believe in building strong connections and treating colleagues like an extended family. We provide a supportive and collaborative work environment where team members can thrive and grow together.

We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.