Online Client Service Manager

Job Description:

We are seeking a passionate and resourceful Online Client Service Manager to join our team at &Open in Waterford, Munster, IE. As a part-time Online Client Service Manager, you will be responsible for managing the online client service experience, ensuring exceptional customer satisfaction, and driving client retention.

Responsibilities: 1. Serve as the main point of contact for online clients, addressing inquiries, issues, and feedback in a timely and professional manner. 2. Collaborate with various internal teams to ensure seamless communication and delivery of services to online clients. 3. Create and implement strategies to improve the online client service experience and drive client satisfaction. 4. Monitor and analyze client feedback, trends, and metrics to identify areas for improvement and innovation. 5. Develop strong relationships with online clients, fostering loyalty and trust in the brand. 6. Provide leadership and guidance to the online client service team, promoting a culture of excellence and accountability. 7. Stay up-to-date with industry trends and best practices in online client service management.

Requirements: 1. Minimum of 8 years of experience in online client service management or a related field. 2. Strong emotional intelligence and leadership skills. 3. Excellent communication and problem-solving abilities. 4. Proven track record of managing and retaining online clients. 5. Ability to work independently and in a team environment. 6. Bachelor's degree in a relevant field is preferred.

Benefits: 1. Medical coverage 2. Company equipment 3. Retirement plan

Working Environment: At &Open, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, creativity, and continuous learning.

Deadline to apply: 2024-05-18

Equal Opportunity Statement: &Open is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.