Online Client Support Associate

Job Description: We are seeking a detail-oriented and customer-focused Online Client Support Associate to join our team at Oracle Ireland in Dublin. As an Entry Level position, this role is ideal for individuals with at least 1 year of experience in customer service or a related field. The Online Client Support Associate will be responsible for providing assistance and guidance to clients utilizing our online platforms, troubleshooting technical issues, and ensuring a positive client experience.

Responsibilities: - Respond to client inquiries and provide accurate and timely information through email, chat, and phone communication - Resolve technical issues and escalate complex problems to appropriate teams - Assist clients with navigating our online platforms and tools - Proactively identify areas for improvement and suggest innovative solutions - Collaborate with internal teams to ensure client satisfaction and retention - Maintain a high level of professionalism and confidentiality when handling client information - Keep accurate records of client interactions and transactions

Requirements: - Strong communication skills and ability to work well in a team environment - Driven and reliable with a proactive approach to problem-solving - Adaptability to changing priorities and willingness to learn new technologies - 1 year of experience in customer service or a related field - Bachelor's degree in Business Administration, Computer Science, or a related field (preferred) - Familiarity with CRM systems and online tools - Ability to work part-time hours in a fast-paced environment

Benefits: - Relocation allowance for qualified candidates - Paid overtime for additional hours worked - Paid Time Off (PTO) for work-life balance - Opportunity to be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement: Oracle Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Deadline to apply: May 28, 2024

If you meet the requirements and are eager to join a dynamic team in a cutting-edge technology company, we encourage you to apply for the Online Client Support Associate position at Oracle Ireland in Dublin. We look forward to reviewing your application and considering you for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.