Online Client Support Manager

Job Description:

Pointy is seeking a highly motivated and experienced Online Client Support Manager to join our team in Cork, IE. As the Online Client Support Manager, you will be responsible for managing and overseeing all aspects of online client support operations. This role will require a strong background in customer service, online support systems, and managing a team of support specialists.

Responsibilities: - Manage a team of online client support specialists, providing guidance, training, and support as needed - Develop and implement processes and procedures to improve online client support efficiency and effectiveness - Monitor and analyze performance metrics to identify areas for improvement and implement solutions - Collaborate with other teams within the company to ensure a seamless online client support experience - Handle escalated client issues and provide resolutions in a timely and efficient manner - Stay up-to-date on industry trends and best practices in online client support

Requirements: - 8+ years of experience in online client support or a related field - Confident and passionate about providing excellent customer service - Strong decision-making and negotiation skills - Experience managing a team of support specialists - Excellent communication and interpersonal skills - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Visa sponsorship for qualified candidates - Training and professional development opportunities - Company-provided equipment - Competitive salary and benefits package

Working Environment: At Pointy, we strive to pave the way for diversity and inclusivity in all aspects of our company. We believe in creating a culture of belonging where every employee feels valued and respected for who they are. As an Online Client Support Manager, you will have the opportunity to contribute to this inclusive environment and help build a diverse and supportive team.

Equal Opportunity Statement: Pointy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.