Online Client Support Officer

Job Description:

We are looking for a highly motivated and detail-oriented Online Client Support Officer to join our team at HubSpot Dublin. As an Associate Level position, the Online Client Support Officer will be responsible for providing exceptional support to our clients through various online platforms. This part-time role requires a minimum of 2 years of experience in a client support or customer service role, with a strong emphasis on reliability and resilience.

Responsibilities: - Respond to client inquiries and provide timely and effective solutions through online channels (email, chat, social media) - Conduct research to accurately address client questions and concerns - Present information in a clear and professional manner - Collaborate with internal teams to ensure a seamless client experience - Maintain accurate and detailed records of client interactions - Continuously improve knowledge of products and services to better assist clients

Requirements: - 2+ years of experience in client support or customer service - Reliable and resilient personality traits - Excellent presentation skills - Strong research skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Excellent written and verbal communication skills

Benefits: - Free accommodation - Gym membership - Company equipment provided

Working Environment: At HubSpot Dublin, we strive to pursue excellence in every endeavor and set a high standard for achievement. Our team is dedicated to providing exceptional support to our clients and working collaboratively to achieve our goals.

Equal Opportunity Statement: HubSpot Dublin is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: June 29, 2024. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.