Online Client Support Representative

Job Description:

Apple Ireland is seeking a dedicated and adaptable Online Client Support Representative to join our team in Limerick, Munster. As an Associate Level representative, you will be responsible for providing exceptional customer service to our online clients.

Responsibilities: 1. Respond to client inquiries and provide assistance via email, chat, or phone. 2. Troubleshoot technical issues and provide solutions to clients. 3. Educate clients on product features and benefits. 4. Process orders, returns, and exchanges efficiently. 5. Work closely with other departments to ensure client satisfaction. 6. Maintain accurate records of client interactions and transactions. 7. Continuously strive to improve customer service processes and procedures.

Requirements: 1. Minimum of 2 years of experience in customer service or a related field. 2. Strong communication and persuasion skills. 3. Ability to work effectively in a fast-paced environment. 4. Proficiency in using online communication tools and software. 5. Excellent problem-solving skills. 6. Ability to work independently and as part of a team.

Personality Traits & Soft Skills: 1. Dedicated and committed to providing excellent customer service. 2. Adaptable to handle changing client needs and situations. 3. Strong communication skills to effectively interact with clients. 4. Persuasion skills to guide clients towards optimal solutions.

Benefits: 1. Free food provided during shifts. 2. Paid sick leave. 3. Company-provided transportation for certain shifts.

Working Environment: At Apple Ireland, we strive to cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and positive work environment where every team member can thrive.

Equal Opportunity Statement: Apple Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.