Online Client Support Representative

Job Description:

Plynk is seeking a dynamic and enthusiastic Online Client Support Representative to join our team in Galway, Connacht, Ireland. As a part-time, entry-level position, this role offers a fantastic opportunity for those looking to kickstart their career in the online client support industry.

Responsibilities: - Provide exceptional customer support via email, chat, and phone to assist clients with any inquiries or issues they may have - Troubleshoot technical problems and escalate issues as necessary to ensure timely resolution - Develop a deep understanding of our products and services to effectively communicate with clients and offer solutions - Collaborate with other team members to continuously improve processes and enhance the overall client experience - Maintain accurate records of client interactions and updates in the database - Stay up-to-date on industry trends and best practices to deliver high-quality support

Requirements: - 1 year of experience in a customer service or client support role - Passionate about helping others and resourceful in finding solutions - Excellent decision-making skills and the ability to manage multiple priorities effectively - Strong interpersonal and communication skills to interact with clients in a professional manner - Ability to work independently and as part of a team in a fast-paced environment - Proficiency in using Microsoft Office and CRM software - Knowledge of online payment systems and financial services is a plus

Personality Traits: - Passionate: about providing top-notch client support and exceeding expectations - Resourceful: in finding creative solutions to address client needs

Soft Skills: - Decision-making: the ability to make informed decisions quickly and confidently - People Management: effectively interacting with clients from diverse backgrounds

Benefits: - Parental leave to support work-life balance - Dental insurance for comprehensive healthcare coverage - Remote work flexibility to accommodate various schedules and preferences

Working Environment: At Plynk, we value innovation and progress, and we encourage calculated risk-taking to drive the organization forward. Our supportive team environment fosters collaboration and growth opportunities for all employees.

Deadline to Apply: 2024-06-29

Equal Opportunity Statement: Plynk is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all individuals feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.