Online Contact Center Manager

Job Description:

GirlCrew is seeking a part-time Online Contact Center Manager to join our team in Dublin. As a Mid-to-Senior Level position, we are looking for someone with at least 7 years of experience in a similar role. The ideal candidate will be driven and energetic, with excellent communication and creativity skills.

Responsibilities: - Manage the online contact center to ensure exceptional customer service and support - Supervise a team of contact center agents, providing guidance and mentoring as needed - Develop and implement contact center strategies to improve efficiency and customer satisfaction - Monitor and analyze contact center performance metrics to make data-driven decisions - Handle escalated customer inquiries or issues in a professional and timely manner - Collaborate with other departments to ensure seamless customer experience - Stay up-to-date on industry trends and best practices in online contact center management

Requirements: - 7+ years of experience in online contact center management - Bachelor's degree in a related field (preferred) - Excellent communication skills and ability to lead a team effectively - Creative problem-solving skills and ability to think on your feet - Proficiency in contact center software and tools - Strong organizational and time management skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Vision insurance - Retirement plan - Visa sponsorship

Working Environment: At GirlCrew, we believe in supporting our employees in their personal and professional development. We provide a collaborative and inclusive work environment where team members are encouraged to grow and excel.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: GirlCrew is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.