Online Contact Center Manager

As the Online Contact Center Manager at Manna Aero in Limerick, Munster, IE, you will be responsible for leading a team of online customer service representatives to provide exceptional support to our customers. This part-time position at the Associate Level requires at least 5 years of experience in a similar role.

Responsibilities: - Manage a team of online customer service representatives, including hiring, training, and performance evaluations - Develop and implement strategies to improve the overall customer experience - Monitor and analyze key performance metrics to drive continuous improvement - Handle escalated customer inquiries and ensure timely resolution - Collaborate with other departments to ensure smooth operations and customer satisfaction - Stay up-to-date with industry trends and best practices in online customer service

Requirements: - Proven experience in managing a contact center or customer service team - Strong leadership and communication skills - Motivated and driven personality traits - Ability to innovate and think outside the box - Excellent time management skills - Equal Opportunity Employer statement

Benefits: - Parental leave - Relocation allowance - Employee discounts - Working environment that provides opportunities for unlimited personal and professional growth

If you are passionate about providing exceptional customer service and have the skills required for this role, apply by the deadline on 2024-07-03. Manna Aero is an equal opportunity employer committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.