Online Contact Center Representative

Job Description:

We are looking for a dynamic and customer-focused individual to join our team as an Online Contact Center Representative at Glofox. As an Associate Level representative, you will be responsible for providing exceptional customer service to our clients through various online channels. This position is part-time and located in Galway, Connacht, Ireland.

Responsibilities: 1. Respond to customer inquiries and issues via online chat, email, and social media platforms. 2. Assist customers with account management, billing questions, technical support, and general inquiries. 3. Utilize CRM systems to accurately document customer interactions and resolutions. 4. Work collaboratively with other team members to ensure a seamless customer experience. 5. Conduct analysis of customer feedback and data to continuously improve service quality.

Requirements: 1. Minimum of 2 years of experience in a customer service or contact center role. 2. Adaptability to handle various customer scenarios and technological platforms. 3. Confidence in communicating with customers in a professional and friendly manner. 4. Strong teamwork skills to collaborate effectively with colleagues. 5. Analytical mindset to evaluate customer data and feedback for process improvement.

Personality Traits: 1. Adaptability: Ability to adjust to changing customer needs and technological platforms. 2. Confidence: Self-assured in providing solutions and assistance to customers.

Soft Skills: 1. Teamwork: Willingness to work collaboratively with team members to achieve common goals. 2. Analysis: Capable of interpreting customer data and feedback to drive improvements in service quality.

Benefits: 1. Employee discounts on Glofox products and services. 2. Profit sharing opportunities based on performance metrics. 3. Paid sick leave to support your overall well-being.

Working Environment: At Glofox, we encourage our employees to unleash their creativity in a setting that celebrates and nurtures innovation. Join a team that values your unique perspectives and contributions.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Glofox is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.