Online Contact Center Representative

Job Description:

Workday Ireland is seeking a dedicated and hardworking Online Contact Center Representative to join our team in Dublin, Ireland. As a part-time Associate Level position, the Online Contact Center Representative will be responsible for providing excellent customer service and support to our online customers. This role requires a minimum of 4 years of experience in customer service or a related field.

Responsibilities: - Responding to customer inquiries via online platforms such as email, chat, and social media - Handling customer complaints and resolving issues in a timely and professional manner - Providing product information and guidance to customers - Assisting customers with account management and online transactions - Collaborating with other team members to ensure a seamless customer experience - Conducting follow-up communication with customers to ensure satisfaction - Maintaining accurate records of customer interactions and transactions

Requirements: - 4+ years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and strategic planning skills - Ability to work independently and as part of a team - Proficiency in using online communication tools and platforms - Availability to work part-time hours, including evenings and weekends - High school diploma or equivalent required, bachelor's degree preferred

Personality Traits: dedicated, hardworking Soft Skills: strategic planning, problem-solving

Benefits: - Disability insurance - Dental insurance - Travel opportunities for training and development

Working Environment: At Workday Ireland, we strive to spark creativity and motivation in an environment that inspires greatness. Our team values collaboration, innovation, and diversity, creating a positive and inclusive workplace for all employees.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Workday Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.