Online Contact Center Representative

Job Description:

Accenture Ireland is seeking a dedicated and reliable Online Contact Center Representative to join our team in Dublin. As part of this role, you will be responsible for providing top-notch customer service through various digital channels such as chat, email, and social media. This is an entry-level position with no prior experience required, making it a great opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries and issues through digital channels in a timely and professional manner - Resolve customer complaints and provide appropriate solutions - Maintain a high level of customer satisfaction by ensuring all interactions are handled with care and efficiency - Collaborate with other team members to ensure a seamless customer service experience - Keep accurate records of customer interactions and transactions

Requirements: - Strong communication skills, both written and verbal - Ability to work well in a team environment - Adaptability to handle various customer situations with ease - Proficiency in using digital communication tools - High school diploma or equivalent

Personality Traits: In addition to the requirements listed above, we are looking for individuals who are dedicated to providing excellent customer service and can be relied upon to deliver results. Cooperative and adaptable individuals will thrive in this role, as teamwork and flexibility are essential in a fast-paced contact center environment.

Benefits: As an Online Contact Center Representative at Accenture Ireland, you will have access to employee discounts, company equipment, and a joining bonus. Additionally, you will have the opportunity to participate in corporate social responsibility initiatives, allowing you to give back to the community while making a difference in the world.

Equal Opportunity Statement: Accenture Ireland is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to Apply: Please submit your application by June 26, 2024, for consideration for the Online Contact Center Representative position at Accenture Ireland in Dublin. We look forward to receiving your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.