Online Contact Center Specialist

Job Description: Wolfgang Digital is seeking a passionate and dedicated Online Contact Center Specialist to join our team in Limerick, Munster, IE. As a part-time entry-level position, we are looking for individuals who are eager to learn and grow within a dynamic and fast-paced environment. The Online Contact Center Specialist will be responsible for handling online customer inquiries, providing exceptional customer service, and managing various projects related to the online contact center.

Responsibilities: - Respond to customer inquiries in a timely and professional manner via online channels such as email, chat, and social media - Utilize analytical skills to identify trends and patterns in customer inquiries and provide feedback to management - Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience - Assist in the implementation and management of online contact center projects - Maintain accurate records of customer interactions and transactions - Meet and exceed performance metrics related to customer satisfaction and response times

Requirements: - No prior experience required, but a strong willingness to learn and grow in a fast-paced environment - Passion for providing exceptional customer service and creating positive customer experiences - Dedication to delivering high-quality work and exceeding expectations - Strong analytical skills with the ability to identify trends and patterns - Basic project management skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office applications - Ability to work independently and as part of a team

Benefits: - Company-provided equipment - Profit-sharing opportunities - Parental leave benefits - Opportunities for growth and advancement within the company

Working Environment: At Wolfgang Digital, we strive to inject a sense of joy and vibrancy into the work environment. We value teamwork, collaboration, and creativity, and we believe in creating a supportive and inclusive workplace where all employees can thrive and succeed.

Equal Opportunity Statement: Wolfgang Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 5, 2024

We look forward to welcoming enthusiastic and motivated individuals to join our team as Online Contact Center Specialists at Wolfgang Digital.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.