Online Customer Care Officer

Job Description:

Popertee, a leading online platform connecting brands with temporary retail spaces, is seeking a part-time Online Customer Care Officer to join our team in Dublin, Ireland. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries through various online channels promptly and professionally - Assist customers with order placements, product inquiries, and issue resolution - Provide exceptional customer service to ensure customer satisfaction - Monitor online reviews and feedback to address any concerns or issues - Collaborate with the sales and marketing team to optimize customer experience - Utilize CRM software to maintain customer records and track interactions - Identify opportunities for improvement in customer service processes - Contribute to the development of customer care strategies and initiatives

Requirements: - Passionate about delivering excellent customer service - Reliable and able to work independently as well as part of a team - Strong communication and interpersonal skills - Previous experience in a customer care or customer service role - Proficiency in CRM software and online communication platforms - Ability to demonstrate leadership skills when necessary - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Life insurance for all employees - Visa sponsorship for qualified candidates - Employee discounts on Popertee products and services

Working Environment: At Popertee, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a positive work environment where every team member feels valued and supported.

Deadline to Apply: The deadline to apply for the Online Customer Care Officer position is July 4, 2024.

Equal Opportunity Statement: Popertee is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.