Online Customer Care Representative

Job Description:

As an Online Customer Care Representative at Accenture Ireland located in Limerick, Munster, you will be responsible for providing exceptional customer service through various online platforms. This part-time position at the Associate Level requires a minimum of 2 years of experience and is ideal for individuals who are resilient, independent, and possess strong persuasion and emotional intelligence skills.

Responsibilities: - Respond to customer inquiries and resolve issues via online chat, email, and social media platforms - Maintain a high level of customer satisfaction by providing accurate and timely responses - Collaborate with other departments to escalate and resolve complex customer issues - Develop rapport with customers to enhance their overall experience with the company - Document customer interactions and feedback for analysis and improvement

Requirements: - 2+ years of experience in a customer service role - Strong communication skills, both written and verbal - Ability to work independently and effectively manage time - Resilient mindset to handle challenging customer interactions - Persuasion skills to influence customer behavior and drive positive outcomes - Emotional intelligence to understand and address customer needs effectively

Benefits: - Visa sponsorship for eligible candidates - Travel and spending expenses covered - Free food provided during working hours

Working environment: At Accenture Ireland, you will be joining a team that aligns work with a greater purpose, contributing to a meaningful mission. You will have the opportunity to make a positive impact on customers' lives while growing professionally in a supportive and collaborative environment.

Deadline to apply: June 1, 2024

Equal Opportunity Statement: Accenture Ireland is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. If you require accommodations during the recruitment process, please let us know.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.