Online Customer Care Representative

Job Description:

Plynk is seeking a passionate and dedicated Online Customer Care Representative to join our dynamic team in Limerick, Munster, IE. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries via online chat, email, and social media platforms in a timely and professional manner - Assist customers with account setup, troubleshooting technical issues, and providing product information - Escalate complex issues to the appropriate department for resolution - Provide exceptional customer service and ensure a positive customer experience - Keep accurate records of customer interactions and transactions

Requirements: - Strong communication skills, both written and verbal - Ability to adapt to changing priorities and fast-paced environments - Demonstrated leadership skills and the ability to work well in a team - Passion for helping others and providing excellent customer service - High school diploma or equivalent

Personality Traits: - Passionate: Enthusiastic about helping customers and solving problems - Dedicated: Committed to providing the best possible service to each customer

Soft Skills: - Adaptability: Ability to quickly respond to changing customer needs and priorities - Leadership: Able to take charge of situations and guide customers to solutions

Benefits: - Training & professional development opportunities to advance your career - Company transportation options for easy commute to and from work - Employee discounts on products and services

Working Environment: Join a team that values creativity and motivation, offering an environment that inspires greatness in every team member. Collaborate with like-minded individuals who are passionate about delivering exceptional customer care.

Deadline to apply: June 21, 2024

Equal Opportunity Statement: Plynk is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.