Online Customer Care Specialist

Job Description:

We are looking for a dedicated and passionate Online Customer Care Specialist to join our team at Apple Ireland in Limerick, Munster. As an Associate Level role, you will be responsible for providing exceptional customer service to our online customers, ensuring their inquiries and concerns are addressed promptly and efficiently.

Responsibilities: - Respond to customer inquiries and provide support via email, chat, and social media platforms - Resolve customer issues and complaints in a professional and timely manner - Work closely with other team members to ensure a seamless customer experience - Identify opportunities for improvement in customer service processes - Assist with order management and tracking - Collaborate with other departments to ensure customer needs are met

Requirements: - Minimum of 4 years of experience in customer service or a related field - Strong decision-making skills and ability to think strategically - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in using customer service software and Microsoft Office Suite - A passion for technology and customer satisfaction

Personality Traits: dedicated, passionate Soft Skills: decision-making, strategic planning

Benefits: - Employee discounts on Apple products - Travel and spending expenses covered - Life insurance coverage

Working Environment: At Apple Ireland, we nurture an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think creatively and take initiative in their roles, fostering a dynamic and innovative work environment.

Deadline to apply: May 24, 2024

Equal Opportunity Statement: Apple Ireland is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.