Online Customer Care Specialist

Job Description:

SoapBox Labs is seeking an Online Customer Care Specialist to join our team in Cork, Ireland. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience in customer service or a related field. The Online Customer Care Specialist will be responsible for providing exceptional customer service to our online customers, resolving issues and ensuring a positive experience for all users.

Responsibilities: - Respond to customer inquiries and provide support via online platforms such as chat, email, and social media - Handle customer complaints and issues in a professional and timely manner - Collaborate with other team members to improve customer experience and satisfaction - Monitor customer feedback and identify areas for improvement - Assist with online sales and promotions - Keep up to date with product information and updates

Requirements: - Strong communication and interpersonal skills - Resilient and able to handle difficult customer situations - Reliable and able to work independently - Project management skills to prioritize and manage tasks effectively - Innovative mindset to suggest new ideas for improving customer care processes - Knowledge of CRM systems and online customer support tools - Flexibility to work part-time hours - Must be located in or willing to relocate to Cork, Ireland

Benefits: - Company transportation for work-related travel - Life insurance coverage - Vision insurance for eye care needs

Equal Opportunity Statement: SoapBox Labs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive working environment where all employees are respected and valued.

If you are a customer service-oriented individual with a passion for innovation and project management, we encourage you to apply for the Online Customer Care Specialist position at SoapBox Labs. Deadline to apply is May 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.