Online Customer Service Assistant

Job Description:

We are looking for a dynamic and customer-oriented Online Customer Service Assistant to join our team at Penneys in Galway, Connacht, IE. As an Entry Level position, no prior experience is required, making this an ideal opportunity for someone looking to start their career in customer service.

Responsibilities: - Assist customers with their inquiries, concerns, and feedback through various online channels such as email, chat, and social media. - Provide personalized and professional assistance to ensure customers have a positive shopping experience. - Handle and resolve customer complaints in a timely and efficient manner. - Collaborate with other departments to address customer issues and enhance overall customer satisfaction. - Keep detailed records of customer interactions and transactions. - Stay updated on product knowledge and promotions to provide accurate information to customers. - Assist with order processing, returns, and exchanges.

Requirements: - Confident and adaptable personality to effectively communicate with customers and team members. - Strong problem-solving skills to address customer issues and provide solutions. - People management skills to handle different types of customers and situations. - Basic computer skills and familiarity with online communication tools. - Ability to work well in a team and individually in a fast-paced environment.

Benefits: - Parental leave to support work-life balance. - Dental insurance for your health and well-being. - Remote work flexibility for a better work-life integration.

Working Environment: At Penneys, we value ongoing learning and development for personal and professional growth. We encourage a culture of continuous learning to help our employees reach their full potential.

Equal Opportunity Statement: Penneys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-07-15

If you are a customer-focused individual with a passion for providing exceptional service, we'd love to hear from you. Join our team at Penneys and be part of a rewarding and supportive work environment. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.