Online Customer Service Manager

Job Description:

Plynk is seeking a part-time Online Customer Service Manager to join our team in Cork, IE. The ideal candidate will have at least 8 years of experience in customer service and management, with a proven track record of providing excellent online customer support.

Responsibilities: - Manage a team of online customer service representatives, providing guidance and support to ensure high levels of customer satisfaction - Develop and implement strategies to improve the online customer service experience - Monitor customer interactions and provide feedback to team members to help them improve their performance - Handle escalated customer complaints and issues in a timely and professional manner - Develop and maintain relationships with key stakeholders to ensure a seamless customer service experience - Analyze data and trends to identify areas for improvement and implement solutions - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 8+ years of experience in customer service and management - Dedicated and independent personality traits - Strong time management and persuasion skills - Excellent communication and interpersonal skills - Proven track record of providing exceptional online customer service - Ability to lead a team and drive results - Bachelor's degree in a related field preferred

Benefits: - Travel & spending expenses - Parental leave - Joining Bonus

Working Environment: At Plynk, we promote work-life balance and employee well-being. Our team members enjoy a supportive and collaborative work environment where they are encouraged to grow and succeed.

Equal Opportunity Statement: Plynk is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-06

Join us at Plynk and help us revolutionize online customer service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.