Online Customer Service Manager

Job Description:

Airbnb Ireland is seeking a motivated Online Customer Service Manager to join our team in Dublin. This part-time position is ideal for someone with 8 years of experience in customer service and a strong background in managing online platforms. As a Mid-to-Senior Level professional, the Online Customer Service Manager will play a crucial role in delivering exceptional customer service and ensuring a seamless online experience for our users.

Responsibilities: - Develop and implement strategies to enhance the online customer service experience - Manage a team of customer service representatives to ensure effective communication and timely resolutions - Utilize data analytics to monitor customer feedback and make data-driven decisions - Collaborate with cross-functional teams to optimize online processes and systems - Stay up-to-date on industry trends and best practices in online customer service management - Provide leadership and guidance to team members, fostering a positive and collaborative work environment

Requirements: - 8 years of experience in customer service, with a focus on online platforms - Bachelor's degree in Business Administration or a related field - Resourceful and confident with excellent decision-making and project management skills - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Proficiency in technology and online tools - Experience with CRM platforms and online customer service software

Benefits: - Disability insurance - Relocation allowance - Retirement plan

Working Environment: At Airbnb Ireland, we cultivate an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to creating memorable experiences for our customers and continuously improving our online platform.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and is committed to creating an inclusive and diverse workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees and applicants. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.