Online Customer Service Manager

Job Description:

As the Online Customer Service Manager at Opening.io, you will play a critical role in managing and overseeing our online customer service operations. You will be responsible for ensuring exceptional customer service delivery across all online platforms, while also managing a team of customer service representatives. This role requires a strong understanding of customer service best practices, as well as the ability to effectively lead and motivate a team.

Responsibilities: - Develop and implement online customer service strategies to improve customer satisfaction and retention - Monitor and respond to customer inquiries and feedback across all online platforms - Oversee a team of customer service representatives, providing training, guidance, and support as needed - Analyze customer service data and metrics to identify trends and areas for improvement - Collaborate with other departments, such as marketing and product development, to ensure a seamless customer experience - Stay up to date on industry trends and best practices in online customer service - Handle escalated customer complaints and issues in a timely and professional manner

Requirements: - 6+ years of experience in customer service, with a focus on online platforms - Strong leadership and communication skills - Experience in people management and strategic planning - Passionate about providing exceptional customer service - Resilient and able to thrive in a fast-paced environment - Ability to adapt to change and respond resiliently - Bachelor's degree in Business Administration or a related field

Benefits: - Travel opportunities - Life insurance - Training and professional development opportunities

Working Environment: At Opening.io, you will have the opportunity to flourish in a culture that embraces change and responds resiliently. We encourage innovation and creativity, and provide the support and resources you need to succeed in your role.

Equal Opportunity Statement: Opening.io is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.