Online Customer Service Representative

Job Description:

Intercom is seeking a part-time Online Customer Service Representative to join our team in Waterford, Munster, Ireland. As an Associate Level role, the ideal candidate will have a minimum of 3 years of experience in customer service. The successful candidate will be responsible for providing exceptional customer service to our online customers, resolving inquiries and issues in a professional and timely manner.

Responsibilities: - Respond to customer inquiries via email, chat, and social media in a timely and professional manner. - Provide product information and assistance to customers, helping them navigate our online platform. - Investigate and resolve customer complaints, escalating issues as needed to ensure customer satisfaction. - Collaborate with other team members to share best practices and improve the overall customer experience. - Identify opportunities for process improvement and innovation to enhance customer service operations.

Requirements: - Three or more years of experience in customer service. - Excellent communication skills, both written and verbal. - Ability to work independently and demonstrate resilience in a fast-paced environment. - Strong cooperation skills and the ability to work effectively in a team setting. - Innovative mindset with a willingness to suggest new ideas and improvements. - Knowledge of online customer service platforms and tools.

Personality Traits: - Independent - Resilient

Soft Skills: - Cooperation - Innovation

Benefits: - Company transportation - Remote work flexibility - Paid sick leave

Working Environment: At Intercom, we prioritize employee well-being through health and wellness initiatives, providing a supportive and inclusive work environment.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Intercom is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.