Online Customer Service Specialist

As an Online Customer Service Specialist at YellowSchedule, located in Cork, Ireland, you will be responsible for providing excellent customer service through various online channels. The ideal candidate will have at least 3 years of experience in a customer service role and possess a hardworking and resilient attitude.

Responsibilities: - Respond to customer inquiries, issues, and complaints in a timely and professional manner through online platforms such as email, chat, and social media. - Ensure customer satisfaction by resolving problems efficiently and effectively. - Maintain a high level of product knowledge to answer customer questions accurately. - Collaborate with other team members to ensure a seamless customer experience. - Utilize negotiation and emotional intelligence skills to handle difficult situations and interactions with customers. - Uphold the company's ethical standards and integrity in all customer interactions.

Requirements: - 3 years of experience in a customer service role. - Strong communication and problem-solving skills. - Ability to work independently and as part of a team. - Excellent negotiation and emotional intelligence skills. - Ability to maintain a positive attitude and calm demeanor in high-pressure situations. - Proficiency in using online customer service platforms. - Knowledge of the company's products and services.

Benefits: - Travel and spending expenses covered. - Paid sick leave. - Training and professional development opportunities.

Working Environment: At YellowSchedule, we uphold the highest standards of ethical conduct and integrity in all aspects of our business. We value diversity and inclusivity in our workplace and strive to create a supportive and collaborative environment for all employees.

Deadline to apply: May 15, 2024

Equal Opportunity Statement: YellowSchedule is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to building a diverse and inclusive workplace where every employee feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.