Online Customer Success Manager

Job Description:

Penneys is seeking a dynamic and experienced Online Customer Success Manager to join our team based in Cork, IE. As a part-time Associate Level role, this position requires at least 5 years of relevant experience in customer success in an online setting. The successful candidate will be resourceful, energetic, and possess strong planning and analysis skills.

Responsibilities: - Develop and implement strategies to drive customer success and satisfaction in the online space - Proactively engage with customers to understand their needs and deliver solutions - Build and maintain relationships with key clients to ensure retention and loyalty - Analyze customer data and feedback to identify trends and areas for improvement - Collaborate with cross-functional teams to optimize the online customer experience - Provide timely and effective support to resolve customer issues and inquiries - Monitor and report on key performance indicators related to customer success

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 5+ years of experience in customer success in an online environment - Strong analytical skills with the ability to interpret data and make informed decisions - Excellent communication and interpersonal skills - Proven track record of driving customer satisfaction and retention - Experience with CRM software and other online tools - Ability to work independently and prioritize tasks effectively

Benefits: - Profit sharing opportunities - Remote work flexibility - Medical coverage

Working Environment: At Penneys, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creative thinking, collaboration, and innovation in all aspects of our work. As an Online Customer Success Manager, you will have the opportunity to contribute to our dynamic team and help shape the future of our online customer experience.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Penneys is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.