Online Customer Success Manager

Job Description:

We are looking for a dynamic and experienced Online Customer Success Manager to join our team at TikTok Dublin in Waterford, Munster, IE. As a key member of our customer success team, you will be responsible for ensuring the success and satisfaction of our online customers. This part-time position is suitable for a candidate with mid-to-senior level experience and at least 7 years in a similar role.

Responsibilities: - Develop and maintain strong relationships with our online customers, acting as their primary point of contact and addressing any issues or concerns they may have - Provide ongoing support and guidance to customers to help them achieve their goals and maximize their use of our platform - Collaborate with internal teams to ensure customer needs are met and any product feedback is communicated effectively - Analyze customer data and feedback to identify trends and opportunities for improvement - Conduct regular check-ins and follow-ups with customers to ensure their satisfaction and retention - Stay up-to-date on industry trends and best practices to continuously improve our customer success strategies

Requirements: - 7+ years of experience in a customer success or account management role - Energetic and reliable personality traits - Excellent presentation and communication skills - Ability to work independently and as part of a team - Strong problem-solving and organizational skills - Experience with online customer success tools and CRM software - Bachelor's degree in a related field

Benefits: - Disability insurance - Free food - Life insurance

Working Environment: At TikTok Dublin, we value a culture of excellence where every team member is encouraged to pursue excellence in every endeavor and set a high standard for achievement.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: TikTok Dublin is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.