Online Customer Success Specialist

Job Description: As an Online Customer Success Specialist at Dropbox Dublin, you will be responsible for ensuring the success of our customers through excellent support and service. Your primary role will be to engage with customers online, assisting them in utilizing our products effectively to achieve their desired outcomes.

Responsibilities: - Engage with customers via online channels such as chat, email, and social media to provide timely and effective support - Troubleshoot customer issues and provide solutions in a professional and efficient manner - Proactively reach out to customers to offer assistance and guidance on using Dropbox products - Collaborate with internal teams to escalate and resolve complex customer issues - Identify opportunities for product improvement based on customer feedback - Maintain accurate records of customer interactions and transactions

Requirements: - Resourceful and independent, with the ability to work well in a remote environment - Strong leadership skills and the ability to effectively manage customer relationships - Excellent communication skills, both written and verbal - A customer-centric approach with a focus on providing exceptional service - Ability to work well under pressure and in a fast-paced environment - A passion for technology and a desire to help customers succeed

Benefits: - Training and professional development opportunities to enhance your skills and knowledge - Relocation allowance for eligible candidates looking to move to Waterford, Munster - Medical coverage to ensure your health and well-being

Working Environment: At Dropbox Dublin, we value building strong connections with our colleagues and treat them like an extended family. You will have the opportunity to collaborate with a diverse and talented team who are passionate about helping customers succeed.

Equal Opportunity Statement: Dropbox Dublin is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals without regard to race, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.

Deadline to Apply: Please submit your application by June 29, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team at Dropbox Dublin.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.