Online Customer Success Specialist

Job Description:

We are seeking a part-time Online Customer Success Specialist to join our team at Zendesk International Ltd in Limerick, Munster, IE. As an Associate level role, this position requires a minimum of 2 years of experience in customer success or a related field. The ideal candidate will be energetic, hardworking, detail-oriented, and possess excellent communication skills.

Responsibilities: - Manage and respond to customer inquiries via online platforms - Provide assistance and support to customers in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Collaborate with the sales and support teams to ensure customer satisfaction - Utilize research and creativity to develop innovative solutions for customers - Meet and exceed customer success metrics and KPIs - Provide product training and demos to customers as needed - Proactively identify areas for improvement and make recommendations to enhance the customer experience

Requirements: - 2+ years of experience in customer success or a related field - Energetic and hardworking personality - Strong research and creativity skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and CRM systems - Knowledge of Zendesk or similar customer service platforms is a plus

Benefits: - Paid overtime opportunities - Remote work flexibility - Free food provided during working hours - Opportunity to work in a dynamic and innovative environment

Equal Opportunity Statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: July 12, 2024

If you meet the requirements and are ready to join a team that thrives in an environment embracing change, we encourage you to apply. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.