Online Customer Support Officer

Job Description:

Hexafly is seeking a confident and hardworking Online Customer Support Officer to join our team in Cork, IE. As an entry-level position, no prior experience is required, but candidates must possess strong negotiation skills and be able to work well in a team environment.

Responsibilities: 1. Provide online customer support via email, chat, and social media platforms. 2. Resolve customer complaints and inquiries in a timely and professional manner. 3. Assist customers with placing orders, tracking shipments, and processing returns. 4. Collaborate with other departments to ensure customer satisfaction. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on product knowledge and company policies. 7. Identify and escalate any issues or trends to management for further resolution. 8. Contribute to team meetings and brainstorming sessions to improve customer support processes.

Requirements: 1. 1 year of experience in customer service or a related field is preferred. 2. Strong communication and interpersonal skills. 3. Ability to multitask and prioritize workload effectively. 4. Proficiency in using online customer support tools and software. 5. Confidence in decision-making and problem-solving. 6. Ability to work well in a team environment and contribute to a positive working culture. 7. Flexibility to work part-time hours, including weekends and evenings.

Benefits: 1. Free food provided during shifts. 2. Travel opportunities for team-building activities and events. 3. Travel and spending expenses covered for work-related trips. 4. Opportunity to build strong connections with colleagues and treat them like an extended family.

Equal Opportunity Statement: Hexafly is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will be considered for employment without regard to any of these characteristics.

Deadline to apply: July 4, 2024

If you are a confident and hardworking individual with a passion for customer support, we encourage you to apply for the Online Customer Support Officer position at Hexafly. Join our team and help us deliver exceptional customer service to our clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.