Online Live Chat Manager

Job Description:

As the Online Live Chat Manager at Wia, you will be responsible for overseeing and managing our online live chat system, ensuring excellent customer service and support. You will play a key role in interacting with customers in real-time, providing assistance and solutions to their queries and issues.

Responsibilities: - Manage the online live chat system, ensuring prompt and accurate responses to customer inquiries - Train and supervise a team of online chat agents, monitoring their performance and providing feedback as needed - Analyze chat data and customer interactions to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless customer experience across all channels - Develop and implement strategies to increase customer satisfaction and retention through the live chat platform - Stay up-to-date on industry trends and best practices in online chat management

Requirements: - 7+ years of experience in customer service or online chat management - Passionate and energetic personality, with a strong dedication to customer satisfaction - Excellent communication and presentation skills - Analytical mindset with the ability to interpret data and make informed decisions - Experience with live chat software and customer relationship management systems - Ability to thrive in a fast-paced, dynamic work environment - Proficiency in Microsoft Office suite and other relevant software applications

Benefits: - Remote work flexibility - Profit sharing opportunities - Paid sick leave

Equal Opportunity Statement: Wia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-04

Join Wia and be part of a team that values innovation, collaboration, and customer satisfaction. Apply now to become our Online Live Chat Manager and make a meaningful impact on our customers' experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.