Online Live Chat Officer

Job Description:

Energy Elephant is looking for a passionate and dedicated Online Live Chat Officer to join our team in Cork, Ireland. As a part-time entry-level position, the Online Live Chat Officer will be responsible for providing exceptional customer service and support to clients through our online chat platform.

Responsibilities: 1. Respond to customer inquiries and issues promptly and professionally via our live chat platform. 2. Provide accurate and timely information regarding our services and solutions. 3. Assist customers with account set-up, troubleshooting, and general inquiries. 4. Collaborate with team members to ensure a seamless customer experience. 5. Utilize negotiation skills to handle customer complaints and resolve issues effectively. 6. Maintain a high level of attention to detail to ensure accuracy in all interactions. 7. Continuously strive to meet and exceed customer satisfaction goals.

Requirements: 1. Hardworking and driven individual who is eager to learn and grow in a fast-paced environment. 2. Strong negotiation skills with the ability to handle difficult customer situations with ease. 3. Excellent attention to detail to ensure accuracy in all customer interactions. 4. Ability to work effectively both independently and as part of a team. 5. Strong written and verbal communication skills. 6. Proficiency in Microsoft Office applications and ability to quickly learn new software platforms. 7. No previous experience required, but a willingness to learn and adapt is essential.

Benefits: 1. Visa sponsorship for the right candidate. 2. Paid sick leave for all employees. 3. Dental insurance coverage. 4. Opportunities for growth and development within the company.

Working Environment: At Energy Elephant, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to providing top-notch service to our clients while supporting each other in a collaborative and inclusive environment.

Deadline to Apply: June 12, 2024

Equal Opportunity Statement: Energy Elephant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcomed, valued, and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.