Online Support Assistant

Job Description: We are looking for a dynamic and customer-oriented Online Support Assistant to join our team at Hilton in Dublin, IE. As an Online Support Assistant, you will be responsible for providing exceptional support to our online customers, ensuring their queries and concerns are handled with professionalism and efficiency. This role requires someone who is adaptable, confident, and possesses strong persuasion and planning skills.

Responsibilities: - Respond to online customer inquiries promptly and professionally - Provide technical support to customers navigating our online platforms - Assist in troubleshooting customer issues and resolving them in a timely manner - Collaborate with the IT team to improve the online customer experience - Monitor online reviews and respond to customer feedback - Assist in creating and implementing online support strategies - Maintain accurate records of customer interactions and transactions

Requirements: - Minimum of 4 years of experience in a customer service or online support role - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in using online customer support tools and platforms - Adaptable and able to handle a fast-paced work environment - Confident in dealing with customer inquiries and concerns - Strong persuasion and planning skills

Benefits: - Paid overtime - Employee discounts - Training and professional development opportunities - Unleash creativity in a setting that celebrates and nurtures innovation

Equal Opportunity Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive and diverse work environment for all employees.

Deadline to apply: 2024-05-07

If you possess the required experience and skills for this role, we encourage you to apply and join our team at Hilton in Dublin, IE.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.