Online Support Associate

Job Description:

We are seeking a talented Online Support Associate to join our team at Glanbia, located in Limerick, Munster, Ireland. As an Online Support Associate, you will be responsible for providing exceptional customer support through various online platforms. This is a part-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Respond to customer inquiries and issues through online channels such as email, live chat, and social media in a timely and professional manner - Troubleshoot and resolve customer complaints and technical issues effectively - Collaborate with other departments to address customer concerns and provide feedback for improvement - Assist in creating and maintaining online support resources such as FAQs and tutorials - Monitor online reviews and feedback to identify trends and areas for improvement - Stay up-to-date on product knowledge and industry trends to provide accurate and helpful information to customers - Provide regular reports and feedback to management on customer support metrics and performance

Requirements: - Motivated and resourceful individual with a strong customer service orientation - Excellent communication skills, both written and verbal - Strong teamwork and collaboration skills - Critical thinking and problem-solving abilities - Knowledge of online customer support tools and platforms - Ability to work independently and prioritize tasks effectively - Experience with CRM software is a plus

Benefits: - Gym membership - Relocation allowance - Free food

Working Environment: At Glanbia, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a supportive and collaborative work environment where employees can grow and succeed.

Deadline to Apply: Interested candidates should apply by May 24, 2024.

Equal Opportunity Statement: Glanbia is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.