Online Support Manager

4Securitas, a leading security solutions provider in Limerick, Munster, is seeking a dedicated and driven Online Support Manager to join our team on a part-time basis at a mid-to-senior level. The ideal candidate will have a minimum of 6 years of experience in a related role.

Responsibilities: - Manage and oversee all online customer support channels, including email, chat, and social media - Provide leadership and guidance to a team of online support representatives - Develop and implement strategies to improve customer satisfaction and retention - Monitor key performance indicators and metrics to drive continuous improvement - Make data-driven decisions to optimize the online support process - Collaborate with cross-functional teams to ensure a seamless customer experience - Stay current on industry trends and technologies to enhance the online support experience

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in online customer support or a similar role - Strong leadership and decision-making skills - Excellent communication and interpersonal abilities - Ability to work well under pressure and prioritize tasks effectively - Proficiency in CRM software and other relevant tools - Knowledge of best practices in online customer support

Personality traits: dedicated, driven Soft skills: leadership, decision-making

Benefits: - Retirement plan - Paid sick leave - Employee discounts

Working environment: At 4Securitas, we strive for excellence and uphold high standards in all endeavors. Our team is committed to delivering exceptional service and support to our customers.

Deadline to apply: July 3, 2024

Equal opportunity statement: 4Securitas is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.