Online Web Chat Associate

SilverCloud Health is seeking a part-time Online Web Chat Associate to join our team in Limerick, Munster, IE. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.

Responsibilities: - Engage with customers through online web chat to provide support, information, and assistance with any inquiries they may have - Effectively communicate with customers to understand their needs and provide timely and accurate responses - Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary - Utilize decision-making skills to prioritize tasks and handle multiple conversations simultaneously - Present information in a clear and concise manner to ensure customer satisfaction - Maintain a positive and energetic attitude to create a welcoming and helpful environment for customers

Requirements: - Must be driven and energetic to provide excellent customer service - Possess strong decision-making skills to handle customer inquiries effectively - Ability to present information in a clear and professional manner - Experience in a customer service or online chat role is preferred - Excellent communication skills and attention to detail - Proficient in using online chat platforms and customer service software - Ability to work independently and as part of a team

Benefits: - Gym membership to promote a healthy work-life balance - Remote work flexibility for added convenience - Company transportation for easy commute to the office

Working Environment: At SilverCloud Health, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a supportive and inclusive work environment where employees can thrive and succeed.

Deadline to apply: Interested candidates should apply by May 11, 2024.

Equal Opportunity Statement: SilverCloud Health is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.