Online Web Chat Manager

At Zendesk International Ltd, we are seeking a passionate and driven Online Web Chat Manager to join our team in Waterford, Munster, IE. As a part-time Associate Level position with a minimum of 5 years of experience, the Online Web Chat Manager will be responsible for managing and optimizing our online chat platform to provide exceptional customer service and support.

Responsibilities: 1. Develop and implement strategic plans to enhance the online chat experience for customers. 2. Monitor and analyze chat interactions to identify trends, issues, and improvement opportunities. 3. Train and mentor chat agents to ensure a high level of customer service and satisfaction. 4. Lead the team in delivering prompt and accurate responses to customer inquiries and issues. 5. Collaborate with cross-functional teams to improve processes and workflows related to online chat. 6. Stay up-to-date on industry trends and best practices in online chat management.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in managing online chat platforms and customer service teams. 3. Strong strategic planning and leadership skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Proficiency in chat management software and tools. 7. Ability to prioritize and manage multiple tasks efficiently.

Personality traits: 1. Passionate: A genuine enthusiasm for providing exceptional customer service. 2. Driven: Motivated to achieve goals and exceed expectations.

Soft skills: 1. Strategic planning: Ability to develop and execute effective strategies. 2. Leadership: Inspire and motivate team members to achieve success.

Benefits: 1. Travel & spending expenses: Reimbursement for travel and other work-related expenses. 2. Joining Bonus: Bonus for new hires upon successful completion of probation. 3. Disability insurance: Coverage for disability benefits in case of injury or illness.

Working environment: At Zendesk International Ltd, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering exceptional results and ensuring customer satisfaction.

Deadline to apply: 2024-05-06

Equal opportunity statement: Zendesk International Ltd is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.