Online Web Chat Officer

The Cool Bean Company is seeking a detail-oriented and customer-focused Online Web Chat Officer to join our team in Galway, Connacht, IE. This part-time entry-level position requires no previous experience, making it the perfect opportunity for a motivated individual to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries and provide support through online chat on our website - Assist customers with product information, orders, and any other queries they may have - Troubleshoot technical issues and guide customers through problem-solving steps - Escalate complex issues to the appropriate department for further assistance - Proactively engage with website visitors to improve customer experience and increase sales opportunities - Maintain a thorough understanding of our products and services to provide accurate information to customers - Collaborate with team members to ensure consistent and high-quality customer service

Requirements: - Resourceful and adaptable individual who can think on their feet and find solutions quickly - Strong negotiation skills to handle customer complaints and resolve issues effectively - Excellent research skills to provide accurate information to customers - Ability to work independently and as part of a team in a fast-paced environment - Great communication skills, both written and verbal - Proficient in using online chat platforms and basic computer skills - High school diploma or equivalent

Benefits: - Disability insurance to ensure financial security in case of unexpected circumstances - Free food provided during shifts to keep you energized and focused - Employee discounts on our products to enjoy during your own time

Working environment: At The Cool Bean Company, we value innovation and creativity. Our team thrives in an energetic and rapidly evolving work setting, where everyone's contributions are recognized and appreciated. As an Online Web Chat Officer, you will have the opportunity to grow and develop your skills while providing exceptional service to our customers.

Equal Opportunity Statement: The Cool Bean Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate and support the differences that make each of us unique, and we encourage individuals of all backgrounds to apply for this position.

Deadline to apply: 2024-05-08

Join us at The Cool Bean Company and be part of a dynamic team dedicated to providing excellent customer service through online chat support. Apply now and start your journey with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.