Remote Support Assistant

Job Description:

Artomatix is seeking a highly motivated Remote Support Assistant to join our team on a part-time basis in Cork, Ireland. As a Remote Support Assistant, you will be responsible for providing technical support and assistance to our employees working remotely. This role requires a strong understanding of technology and the ability to troubleshoot issues efficiently.

Responsibilities: 1. Provide remote technical support to employees via phone, email, or chat. 2. Troubleshoot hardware and software issues on computers, mobile devices, and other technology tools. 3. Set up and configure devices for new employees. 4. Assist with network connectivity and VPN troubleshooting. 5. Collaborate with the IT team to escalate technical issues as needed. 6. Maintain accurate records of all support requests and resolutions. 7. Provide training and guidance to employees on IT tools and systems.

Requirements: 1. 4 years of experience in a technical support role. 2. Strong communication and negotiation skills. 3. Ability to work independently and prioritize tasks effectively. 4. Driven and passionate about providing exceptional support to remote employees. 5. Proficiency in troubleshooting hardware and software issues. 6. Knowledge of network connectivity and VPNs. 7. Experience with remote support tools and ticketing systems.

Personality traits: Driven, passionate Soft skills: Communication, negotiation

Benefits: - Travel opportunities - Remote work flexibility - Profit sharing

Working environment: We strive to build strong connections within our team, treating colleagues like an extended family. At Artomatix, you will have the opportunity to work in a collaborative and supportive environment where your contributions are valued.

Equal Opportunity Statement: Artomatix is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis protected by applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Deadline to apply: July 13, 2024

Join our team and be a part of a dynamic and innovative company that values your skills and contributions as a Remote Support Assistant! Apply now and take the next step in your career with Artomatix.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.