Remote Support Assistant

Job Description:

Energy Elephant is seeking a Remote Support Assistant to join our dynamic team in Cork, Ireland. This part-time, associate-level position requires a candidate with at least 2 years of experience in a similar role. The successful candidate will possess a strong work ethic, be reliable, and demonstrate excellent negotiation and project management skills.

Responsibilities: - Providing remote support to clients, troubleshooting technical issues, and resolving customer inquiries. - Communicating with customers via phone, email, and chat to ensure a positive customer experience. - Collaborating with the sales team to identify opportunities for upselling our products and services. - Assisting with project management tasks, such as coordinating schedules, updating project timelines, and documenting project progress. - Analyzing and interpreting data to provide insights and recommendations for improving customer support processes. - Participating in team meetings and training sessions to stay up-to-date on company policies and procedures.

Requirements: - 2+ years of experience in a customer support or remote support role. - Excellent communication and interpersonal skills. - Strong negotiation skills and the ability to handle difficult customer situations with tact and diplomacy. - Experience with project management tools and software. - Proficiency in Microsoft Office Suite. - Bachelor's degree in a related field preferred.

Benefits: - Life insurance coverage. - Retirement plan options. - Travel opportunities to visit clients and attend industry events.

Working Environment: At Energy Elephant, we leverage data to inform decisions and drive strategic initiatives. The working environment is fast-paced, collaborative, and focused on delivering top-notch customer support.

Deadline to Apply: July 14, 2024

Equal Opportunity Statement: Energy Elephant is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, sexual orientation, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.