Support Associate

Job Description:

Pointy is seeking a reliable and dedicated Support Associate to join our team in Dublin, Ireland. As a Support Associate, you will be responsible for providing exceptional customer service to our clients and users. You will work closely with our customer support team to resolve issues and answer inquiries in a timely and professional manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a prompt and courteous manner. 2. Assist customers with product-related questions and technical issues. 3. Troubleshoot problems and escalate issues to the appropriate department when necessary. 4. Provide support to the sales team by processing orders and coordinating shipments. 5. Collaborate with cross-functional teams to ensure a seamless customer experience. 6. Maintain accurate records of customer interactions and transactions. 7. Participate in training sessions and workshops to continuously improve your knowledge and skills. 8. Contribute to the overall success of the company by actively participating in team meetings and sharing feedback.

Requirements: 1. At least 4 years of relevant work experience in customer support or a similar role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and a proactive approach to resolving issues. 4. Highly adaptable and able to thrive in a fast-paced environment. 5. Creative thinker with the ability to approach challenges from multiple perspectives. 6. Must be a team player with a positive attitude and a willingness to learn and grow. 7. Proficient in Microsoft Office Suite and CRM software. 8. Experience working in a technology or software company is a plus.

Benefits: - Medical coverage - Profit sharing - Free accommodation

Working Environment: At Pointy, we strive for excellence and uphold high standards in all endeavors. We foster a collaborative and inclusive work environment where employees are encouraged to pursue innovation and continuous improvement.

Equal Opportunity Statement: Pointy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage individuals from all backgrounds to apply for this position.

Deadline to apply: May 1, 2024

If you meet the qualifications and are looking for an exciting opportunity to join a dynamic team, we encourage you to apply for the Support Associate position at Pointy. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.