Support Associate

Job Description: We are seeking a talented and driven Support Associate to join our team at Oracle Ireland in Galway. This is a part-time entry-level position ideal for someone with at least 1 year of experience in a similar role. As a Support Associate, you will be responsible for assisting our customers with technical issues, providing resolutions, and ensuring their satisfaction with our products and services.

Responsibilities: - Responding to customer inquiries via phone, email, or chat - Troubleshooting technical issues and providing solutions - Collaborating with cross-functional teams to resolve complex issues - Documenting customer interactions and resolutions in our CRM system - Identifying opportunities for process improvement and making recommendations - Providing feedback to the product development team based on customer experiences - Ensuring timely resolution of customer issues to maintain customer satisfaction

Requirements: - Strong communication skills - Ability to work well under pressure and manage multiple priorities - Hardworking and resourceful personality - Experience in customer support or technical support roles is preferred - Strong negotiation and persuasion skills - Excellent problem-solving abilities - Proficiency in CRM systems and Microsoft Office Suite - Bachelor's degree in a related field is a plus

Benefits: - Disability insurance - Joining Bonus - Profit sharing opportunities - Collaborative working environment with colleagues worldwide, fostering a global village mentality

Deadline to apply: 2024-05-15

Equal Opportunity Statement: Oracle Ireland is an equal opportunity employer and we welcome applicants from all backgrounds. We strive to create a diverse and inclusive work environment where everyone feels valued and respected. Discrimination of any kind is not tolerated in our company.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.