Remote Support Associate

Job Description:

Groupon International Limited is currently seeking a Remote Support Associate to join our team based in Galway, Connacht, IE. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a similar role.

Responsibilities: - Provide remote support to customers via email, chat, and phone to resolve any issues they may have with our products or services - Troubleshoot technical problems and escalate complex issues to the appropriate teams - Collaborate with colleagues worldwide to ensure a seamless customer experience - Maintain accurate records of customer interactions and resolutions in our CRM system - Stay up to date on product knowledge and industry trends to provide the best possible support to customers - Act as a brand ambassador for Groupon, ensuring a positive customer experience at all times - Proactively identify areas for improvement in our customer support processes and make recommendations for enhancements

Requirements: - Demonstrated experience working in a remote customer support role - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Passion for providing exceptional customer service - Strong time management and organizational skills - Persuasive communication skills to effectively resolve customer issues - Independent and self-motivated, able to work autonomously - Visa sponsorship and relocation assistance available for the right candidate

Benefits: - Free accommodation provided - Relocation allowance for candidates moving to Galway, Connacht, IE - Visa sponsorship available for international candidates

Working Environment: As a Remote Support Associate at Groupon International Limited, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. We believe in creating a diverse and inclusive work environment where all employees can thrive and succeed.

Equal Opportunity Statement: Groupon International Limited is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.

Deadline to Apply: June 12, 2024

Join our team and be part of a dynamic and fast-growing organization that values customer satisfaction and employee development. Apply now to become a Remote Support Associate at Groupon International Limited!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.