Support Manager

Job Description:

HubSpot Dublin is seeking a talented Support Manager to join our team in Limerick, Munster, IE. As a Support Manager, you will be responsible for overseeing and managing a team of support representatives to ensure the highest level of customer satisfaction. This part-time position requires a senior-level individual with at least 8 years of experience in a similar role.

Responsibilities: - Lead and motivate a team of support representatives to provide exceptional customer service - Develop and implement support strategies to improve efficiency and effectiveness - Monitor and analyze support metrics to identify areas for improvement - Ensure that all customer inquiries and issues are resolved in a timely manner - Collaborate with cross-functional teams to address customer needs and concerns - Conduct regular performance evaluations and provide feedback to support team members - Develop and implement training programs for support representatives - Stay up-to-date on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 8 years of experience in customer support or a similar role - Proven track record of leading and managing a support team - Excellent communication and interpersonal skills - Strong problem-solving abilities and critical thinking skills - Creative mindset with a drive to continuously improve processes - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Personality Traits: - Driven - Motivated

Soft Skills: - Critical thinking - Creativity

Benefits: - Visa sponsorship - Paid overtime - Remote work flexibility

Working Environment: HubSpot Dublin is committed to environmental responsibility and sustainable practices. We believe in creating a positive and inclusive work environment where every team member is valued and encouraged to succeed.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: HubSpot Dublin is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome qualified applicants of all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.