€3,200 - 5,000 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Slack Technologies Limited is seeking a talented Support Manager to join our team in Waterford, Munster, IE. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team, ensuring customer satisfaction, and maintaining high-quality standards of service. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 6 years of experience in a similar role.
Responsibilities: - Manage and support a team of support specialists, providing guidance, training, and mentorship - Develop and implement strategies to improve customer support processes and optimize efficiency - Monitor customer satisfaction metrics and implement initiatives to enhance customer experience - Collaborate with other departments to address customer concerns and provide timely resolutions - Handle escalated customer issues and ensure prompt and effective resolution - Analyze support performance data and provide regular reports to upper management - Stay up-to-date on industry trends and best practices in customer support - Uphold the highest standards of ethical conduct and integrity in all interactions with customers and team members
Requirements: - Energetic and resourceful personality traits - Strong time management and persuasion skills - Excellent verbal and written communication skills - Proven experience in a customer support or managerial role - Ability to work in a fast-paced environment and manage multiple tasks simultaneously - Bachelor's degree in Business Administration or related field preferred - Proficiency in customer support software and CRM systems
Benefits: - Relocation allowance for qualified candidates - Travel opportunities for team members - Paid Time Off (PTO) for work-life balance
Equal Opportunity Statement: Slack Technologies Limited is an equal opportunity employer and is committed to diversity in the workplace. We encourage individuals of all backgrounds to apply.
Deadline to apply: 2024-06-12
If you meet the requirements and are ready to take on the challenge of being a Support Manager at Slack Technologies Limited, we would love to hear from you. Apply now and join our dynamic team in Waterford, Munster, IE.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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