Support Manager

Job Description:

Dell Ireland is seeking a highly motivated and adaptable Support Manager to join our team in Limerick, Munster, Ireland on a part-time basis. The ideal candidate will have at least 7 years of experience in a similar role and possess strong leadership skills.

Responsibilities: - Manage a team of support specialists and ensure they are providing exceptional customer service - Develop and implement support processes and procedures to improve efficiency and customer satisfaction - Monitor key performance indicators and provide regular reports to upper management - Collaborate with other departments to address and resolve complex customer issues - Train and mentor support staff to enhance their skills and performance - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date with industry trends and technologies to continuously improve support services

Requirements: - 7+ years of experience in a support management role - Strong leadership and communication skills - Excellent problem-solving abilities and critical thinking skills - Attention to detail and ability to prioritize tasks effectively - Proficiency in Microsoft Office and other relevant software applications - Bachelor's degree in a related field preferred

Personality Traits: - Motivated - Adaptable

Soft Skills: - Attention to detail - Critical thinking

Benefits: - Profit sharing - Dental insurance - Remote work flexibility

Working Environment: At Dell Ireland, we prioritize building strong connections and treating our colleagues like an extended family. We believe in fostering a positive and inclusive work environment where everyone feels valued and supported.

Equal Opportunity Statement: Dell Ireland is an equal opportunity employer and welcomes applications from individuals of all backgrounds and experiences. We are committed to creating a diverse and inclusive workplace where everyone can thrive and succeed.

Deadline to apply: 2024-07-03

Join us at Dell Ireland and be a part of a dynamic team dedicated to delivering exceptional support services to our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.