Remote Support Manager

Job Description:

SurveyMonkey Europe is seeking a dedicated and independent Remote Support Manager to join our dynamic team in Cork, IE. As a Mid-to-Senior Level professional with at least 7 years of experience in remote support management, you will be responsible for overseeing and optimizing our remote support operations.

Responsibilities: 1. Lead a team of remote support specialists, ensuring timely and efficient resolution of customer inquiries and technical issues. 2. Develop and implement strategic plans to improve the quality and efficiency of remote support services. 3. Monitor key performance metrics and implement corrective actions as needed to meet or exceed service level agreements. 4. Collaborate with internal teams to identify and resolve recurring issues impacting customer satisfaction. 5. Provide training and mentorship to remote support team members to enhance their skills and knowledge. 6. Conduct regular performance evaluations and provide constructive feedback to team members. 7. Manage remote support budgets and resources to ensure cost-effective operations. 8. Stay up-to-date on industry trends and best practices in remote support management.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Proven experience in managing remote support operations in a fast-paced environment. 3. Strong negotiation and strategic planning skills. 4. Excellent communication and interpersonal abilities. 5. Ability to work independently and adapt to changing priorities. 6. Proficiency in remote support tools and technologies. 7. Attention to detail and a strong focus on customer satisfaction.

Personality Traits: Dedicated, Independent Soft Skills: Negotiation, Strategic Planning

Benefits: 1. Retirement plan 2. Paid Time Off (PTO) 3. Paid overtime

Working Environment: At SurveyMonkey Europe, we nurture an entrepreneurial atmosphere, even within an established organization. Our team members are encouraged to take ownership of their work, drive innovation, and collaborate with colleagues across departments.

Equal Opportunity Statement: SurveyMonkey Europe is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to Apply: 2024-07-14

If you meet the qualifications and are excited to join a collaborative team that values innovation and customer satisfaction, we encourage you to apply for the Remote Support Manager position at SurveyMonkey Europe in Cork, IE. We look forward to reviewing your application!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.